Privacy Policy

1. Scope

This Policy explains how Sadhav collects and processes personal data when you use our website, enquire about Services, or engage with us as a customer, vendor or visitor to our facilities.

2. Data We Collect

• Identity & Contact: name, company, role, email, phone.
• Business Data: enquiry details, project scope, vessel particulars, documentation.
• Usage Data: pages viewed, device/browser info, IP address, approximate location.
• Communications: emails, call notes, meeting records.
• Facility Data: visitor logs and CCTV at controlled premises (where applicable, signposted on site).

3. How We Use Data

• To respond to enquiries and provide quotes, contracts and Services.
• To plan HSE-compliant access, permits and scheduling.
• To improve our Site and Services, including troubleshooting and analytics.
• To comply with legal obligations and industry standards.
• To send service communications; marketing only with consent or as permitted by law (opt-out anytime).

4. Legal Bases (DPDP Act, 2023)

• Consent (e.g., marketing subscriptions, optional cookies).
• Performance of a contract (e.g., processing an enquiry, issuing a Work Order).
• Legitimate uses (e.g., security, fraud prevention, service improvement) to the extent permitted by Indian law.
• Legal obligation (e.g., maintaining statutory records).

5. Sharing & Processors

We may share data with vetted service providers (IT hosting, analytics, communications, logistics and compliance), strictly for the purposes stated above and under confidentiality. We may disclose data when required by law or to protect rights, safety or property.

6. Cross-Border Transfers

Your data may be processed outside India (e.g., cloud hosting/analytics). When we transfer data, we use reasonable safeguards such as contractual clauses and vendor due diligence.

7. Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Policy, meet legal/accounting requirements, and resolve disputes. Non-essential data may be anonymised or securely deleted when no longer needed.

8. Security

We implement reasonable technical and organisational measures to protect data (access controls, encryption in transit, vendor reviews). No system is 100% secure; please contact us immediately if you suspect misuse of your data.

9. Your Rights

Subject to applicable law, you may request: (a) access, (b) correction, (c) deletion, (d) grievance redressal, and (e) withdrawal of consent (for consent-based processing). We will respond within applicable timelines.

10. Cookies & Analytics

We use essential cookies for site functionality and may use analytics cookies to understand usage (e.g., Google Analytics). You can manage cookies in your browser settings. Marketing cookies are used only with consent, where applicable.

11. Children’s Data

Our Site and Services are intended for business users. We do not knowingly collect personal data from children.

12. Changes

We may update this Policy from time to time. Material changes will be posted here with an updated date.

13. Contact & Grievance